At ORO Home Appliances ("ORO", "we", "us", or "our"), respecting and protecting your privacy is a core part of our commitment to customer trust. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or book our home service technicians across Kolar District.
1. Information We Collect
To provide reliable home appliance servicing and processing of certified pre-owned appliance sales, we collect only essential information:
- Personal Contact Information: Your full name, email address, phone number, and physical residential or billing address.
- Appliance & Booking Details: Brand, model, age, and observed issues regarding your refrigerator, washing machine, television, or microwave.
- Payment & Transactional Data: UPI transaction references, invoicing details, and payment histories (we do not store credit/debit card numbers on our servers).
2. How We Use Your Information
Your data is collected strictly for operational and customer service purposes:
- To dispatch verified technicians to your location and schedule service appointments.
- To generate diagnostic estimates, tax invoices, and warranty certificates.
- To maintain an internal service history for your appliances to assist with future maintenance or warranty validation.
- To communicate important service updates, appointment confirmations, or customer care follow-ups.
3. Website Analytics & Advertising Measurement
With your consent where required, we may use privacy-focused website analytics and advertising measurement tools to understand visits, phone-link clicks, WhatsApp enquiry initiations, and booking requests. These tools may receive technical information such as the page visited, referring campaign, device type, and a measurement identifier. We do not send your name, phone number, appliance issue, or WhatsApp message contents to advertising platforms through website event tracking.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third-party marketers. We only share your data under the following limited circumstances:
- Verified Service Fleet: We share your name, phone number, and address with the assigned, background-checked ORO technician responsible for visiting your home.
- Legal & Regulatory Compliance: We may disclose information if required by law, court order, or governmental authorities in India.
5. Data Security & Retention
We implement standard digital security protocols and encrypted communication channels to protect your personal information against unauthorized access, alteration, or disclosure. We retain customer service records and invoice histories only as long as necessary to fulfill ongoing warranty claims and accounting requirements.
6. Smart TV & Connected Appliance Privacy
When our engineers repair televisions or IoT-connected smart appliances, they do not access, copy, or monitor any personal streaming accounts, Wi-Fi passwords, or personal media stored on your devices. We recommend logging out of personal accounts prior to motherboard or software service where possible.
7. Contact Us Regarding Your Privacy
If you have any questions about this Privacy Policy, wish to update your contact information, or want to request the deletion of your customer record, please get in touch with our team at:
Email: support@oroservices.co.in
Phone: +91 7019670198