1. How quickly can an ORO technician arrive at my home?
Our standard Service Level Agreement (SLA) is same-day or next-day service, depending on the time of your booking. In most major metropolitan areas, a technician can be dispatched within 2 to 4 hours of your initial request.
2. Is there a visiting or diagnostic charge?
Yes, we charge a nominal diagnostic fee for our technician to visit your home, inspect the appliance, and identify the root cause of the issue. However, if you approve the final repair estimate, this diagnostic fee is fully adjusted into your total repair cost.
3. Do you provide a warranty on repairs and spare parts?
Absolutely. All ORO repairs come with a standard service warranty covering labor and the specific OEM spare parts replaced during the service. If the exact same issue recurs within the warranty window, we fix it free of charge.
4. What brands of home appliances do you repair?
We provide expert repair and maintenance for all major brands operating in India, including Samsung, LG, Whirlpool, Bosch, IFB, Godrej, Panasonic, Haier, Voltas, Sony, Mi, and Daikin, for customers across Kolar, Mulbagal, Chintamani, Malur, Bangarpet, Srinivaspura, Vemgal, and KGF.
5. Are your certified pre-owned appliances covered by a warranty?
Yes. Every certified pre-owned appliance sold by ORO undergoes a strict 50-point technical inspection and OEM refurbishment. We back every sale with a comprehensive warranty covering major mechanical and electrical components.
6. What payment methods do you accept?
We accept all major UPI applications (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash upon successful completion of the service or delivery of your pre-owned appliance.