At ORO Home Appliances, we believe in complete financial transparency. This Payment and Refunds Policy explains how payments are collected for our repair services and certified pre-owned appliance sales, as well as our standardized procedures for issuing refunds.
1. Accepted Payment Methods
We offer secure, convenient digital and offline payment options for customers across Kolar District:
- UPI & QR Codes: Google Pay, PhonePe, Paytm, BHIM, and other UPI applications.
- Cards: Credit Cards and Debit Cards (Visa, MasterCard, RuPay).
- Online Transfer: Net Banking and NEFT/IMPS transfers.
- Cash: Cash on delivery of service or physical appliance delivery.
2. Payment Terms
For appliance repair and maintenance services, full payment is due immediately upon satisfactory completion of the service at your premises. For certified pre-owned appliance sales, full payment must be completed before or upon delivery of the appliance.
3. Refund Policy for Services & Repairs
- Warranty Guarantee: If an appliance repaired by ORO fails for the exact same mechanical or electrical issue within the active warranty period (30 to 90 days), we will re-inspect and repair the appliance at zero additional labor cost.
- Unrepairable Warranty Claims: In the rare event that a recurring warranty issue cannot be fixed due to subsequent component failure or unavailable OEM parts, ORO will refund the repair charge paid by the customer, less the initial diagnostic visiting fee.
- Exclusions: No refund will be issued if the appliance failure is caused by external power surges, physical damage, water ingress, or unauthorized repairs attempted by third parties after our service.
4. Return & Refund Policy for Pre-Owned Sales
- 7-Day Defect Window: Certified pre-owned appliances come with a designated testing window. If a major, unrepairable functional defect is reported within 7 days of delivery, ORO will either replace the appliance with a comparable model or initiate a full refund.
- Change of Mind: We do not offer returns or refunds on pre-owned appliances for aesthetic preferences or change of mind once the delivery has been accepted.
5. Refund Processing Timeline
Once a refund is approved by our technical verification team, the amount will be processed back to the original source of payment within 5 to 7 business days. For cash payments, refunds will be processed via direct NEFT/UPI bank transfer to the account provided by the customer.